Privacy Policy

Last updated: October 24, 2025

This store and website, including all related information, content, features, tools, products and services (the “Services”), are operated and managed by Carter Monroe, in order to provide you, the customer, with a curated and secure shopping experience.
Our store is powered by Shopify, which enables us to provide and support these Services for you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase using our website. If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy will govern in relation to the collection and processing of your personal data.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the use of your personal information as described below.

1. Personal Information We Collect

When we refer to “personal information,” we mean data that identifies, relates to, or can reasonably be linked to you. This does not include anonymized or de-identified data.

Depending on your interaction with our Services and applicable laws, we may collect the following categories of personal information:

  • Contact Information: name, billing and shipping addresses, phone number, email address.

  • Payment Information: credit/debit card details, payment confirmations, and related transaction data.

  • Account Information: username, password, preferences, and security settings.

  • Order & Transaction Information: items viewed, purchased, exchanged, or returned.

  • Communications: any information you share when contacting customer service.

  • Device & Technical Information: IP address, browser type, operating system, and device identifiers.

  • Usage Information: activity on our site, such as pages viewed, clicks, and time spent.

2. How We Collect Personal Information

We may collect personal information through several sources:

  • Directly from you — for example, when you create an account, place an order, or contact us.

  • Automatically — through cookies and tracking technologies while you browse our website.

  • From service providers — such as Shopify, payment processors, and logistics partners.

  • From partners and third parties — for analytics, advertising, or delivery purposes.

3. How We Use Personal Information

We use your personal information for legitimate business purposes, including:

Providing and Improving Our Services

To process orders, manage your account, fulfill deliveries, manage returns, process payments, and provide a personalized shopping experience.

Marketing and Promotions

To send you relevant offers, promotions, and updates about our products. You may opt out of these communications at any time by using the unsubscribe link in our emails.

Fraud Prevention and Security

To verify identities, process secure payments, detect or prevent fraud, and ensure safe use of our website.

Customer Support

To communicate with you, assist with inquiries, and improve customer experience.

Legal Compliance

To comply with applicable laws, respond to lawful requests, and enforce our terms or policies.

4. How We Share Personal Information

We may share your data only where necessary and in accordance with this Privacy Policy:

  • With Shopify – our e-commerce platform provider.

  • With Service Providers – such as payment processors, shipping couriers, or analytics providers.

  • With Marketing Partners – to display relevant ads and promotions.

  • With Affiliates – within our corporate structure if applicable.

  • For Legal or Safety Reasons – to comply with the law or prevent fraud or abuse.

  • In Business Transactions – such as a merger, acquisition, or asset sale.

5. Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information necessary to operate and improve the Services.
To learn more about Shopify’s privacy practices, please visit the Shopify Privacy Policy.

6. Children’s Privacy

Our website is not intended for children under the age of majority in your country.
We do not knowingly collect data from children. If you believe your child has provided us personal information, please contact us so we can delete it.

7. Data Security and Retention

We implement reasonable technical and organizational safeguards to protect your personal information. However, no online transmission or storage method is entirely secure.

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data.

  • Request correction or deletion of your data.

  • Withdraw consent to marketing communications.

  • Object to certain types of processing.

  • Request data portability.

To exercise these rights, please contact us at support@carter-monroe.com.

We may request verification of your identity before processing certain requests.

9. International Transfers

Your information may be processed outside your country of residence, including in the United States or other jurisdictions where privacy laws may differ.
Where required, we use lawful mechanisms such as the EU Standard Contractual Clauses to safeguard these transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
The latest version will always be available on this page, with the effective date updated accordingly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Carter Monroe – New York
Email: support@carter-monroe.com
www.carter-monroe.com